AC Hotel by Marriott Tucson Downtown

I am Bonvoy platinum and I've stayed at various brands hundreds of times I rarely leave reviews but this day was memorable. The location is fantastic and I was upgraded to a suite which was very nice. In the morning I asked the front desk person if I can extend my stay at my current rate in my current room which most properties will always do and she immediately said yes. I asked if I could just have a few minutes to decide and I went to get breakfast. I then canceled the hotel I had for tonight and went back and asked her to extend my stay. She then said she couldn't override the rate and refused to do what she promised . I have never been treated like that. I am extremely upset, you don't do that to any customer and especially platinums! I now have no hotel for tonight. The front desk employee needs some serious training. You don't agree to something and not do it. I then asked to speak to a supervisor and she said none were available and refused. I am now stranded with no hotel and have never been treated like this

The main reason for getting a hotel room is to get some sleep. I am not big on reading reviews because everyone has an opinion but if I had read the reviews on this hotel I would not have stayed here. The front desk should advise the noise from the bar on the weekends. It was horrible. The thumping and the lights. I got no sleep. When I finally called the front desk to find out when it was going to stop they told me 2 am and that I could come down and get some ear plugs or tea! Haha neither would have helped. I have tried calling the manager for the past 4 days and Amy is never available. I don’t recommend staying at this location!! Horrible experience no sleep!!

Beware: Noise, noise, noise. Great location, but the rooms are just okay—and dirty. Be prepared to deal with constant noise. It’s so bad that the hotel provides free earplugs, which still don’t help. If you stay on the side of the hotel where the gym is located, expect significant noise and vibrations from weights being dropped. The gym is on the 6th floor, so you will both hear and feel it in your room. Cleanliness was also an issue. The floors were especially dirty. I spilled some water and used a bath towel to clean it up, and it was shocking how filthy the towel became.

I had a fantastic stay at the AC Hotel! The entire property was incredibly clean and well-maintained, which made me feel very comfortable. The breakfast spread was excellent—higher quality than your typical hotel food with fresh coffe and delicious options. Highly recommend for anyone looking for a modern and reliable place to stay.

Read all the reviews...they are all correct about the noise from the club!! We thought being a Sunday night it would be quiet but nope...its blasting away and they turn it up the later it gets. The hotel are aware of the noise because we found ear plugs next to the bed. Thank goodness we are here for 1 night only. Definitely ask to be on the quieter side of the hotel if possible. Surprised we didn't get more consideration considering our high status with marriott as well...