ADT Security Scottsdale

Extremely unprofessional, misleading and regretful experience. I truly regret ever working with ADT. I signed a DocuSign contract that clearly showed a monthly payment plan with NO upfront cost. But when the technician arrived, he had me sign another contract without explaining that it was completely different. I trusted him and assumed it was the same agreement. The next day, ADT took $68.81 PLUS $1,454.50 from my bank account—charges I never approved and that were NOT part of the contract I agreed to. I feel I was misled and taken advantage of, especially as a foreigner who trusted their process. It honestly felt like they would do anything possible to take money from me. On top of all that, the front door camera they installed doesn’t even work. This company caused me stress and disappointment. Honestly I wouldn’t advise anyone to work with ADT while there are other companies that are way better that.

Warning for ADT Home Security – Misleading Pricing and Terrible Customer Service I had a very frustrating experience with ADT Home Security in Arizona. When I called, I was told the equipment would cost $650, but after installation the equipment alone cost $3,660, plus $61 per month for monitoring — totally different from what I was told. On top of that, when I tried to get clarification by phone, I was stuck on the line for over 2 hours, transferred through 11 different agents, and had to repeat my story again and again with no resolution. I was also locked into a 5-year contract that was never clearly explained before installation. The salesperson did not disclose the true costs or terms upfront. Based on my experience, I strongly advise other homeowners to get EVERYTHING in writing, including total costs, monthly fees, and contract length before agreeing to any installation. My experience was confusing, expensive, and stressful — and I do not recommend ADT’s service or sales practices.

Having security for my family is so important to me. My husband lost his job and I had challenges keeping my security. ADT was so good to me, especially Chris Hawks. I'm so grateful for his expertise and kindness!

Absolutely the worst security company I’ve ever dealt with. ADT’s customer service is trash, the contract feels fraudulent, and the technicians are clearly not properly trained. The system is constantly updating and never works. The old system worked fine—this one is garbage. I’ve only been with ADT for four to five months and they’ve had to come back multiple times because nothing works consistently. When you call for help, they don’t want to fix anything—they just want your money. The staff is rude, nasty, and completely unprofessional. This company is a joke. The equipment is terrible. The service is disgusting. Do yourself a favor and do not use ADT unless you want nonstop frustration and regret. and I really shouldn’t gave them a star. It should be zero stars.

Beware of termination fees, they are insanely high so if you move before the contract is up, be prepared to pay the rest of the contract. ADT has class action lawsuits regarding this currently as well. ADT customer service is horrible, you cannot get ahold of anyone and cancelling takes hours. We sat on hold for over an hour before having to hang up and call back to be transferred a million times again. Do your research before going with ADT.