Arizona Biltmore

I would like to take the time to recognize Josh and the team at McArthurs. We came in as a group of four, near closing, and they didn’t make us feel rushed. The service was incredible. Joshua was our server and was extremely knowledgeable about the menu and attentive to our needs. The food was absolutely incredible—please thank the kitchen staff for us! The s’mores dessert is a must! The service throughout the hotel, including the bars and pool areas, has always been held to a high standard, but our evening at McArthurs was truly the icing on the cake.

We saw this hotel listed online in several places as a five star hotel and we were expecting that level of service, we later found out via a manager that they’re 4 star and striving for 5 star. The staff and experience is not five star caliber. We were first given a room near the laundry room and service entrance for trucks. Our room opened up to the back service road and we heard traffic and trucks and slamming doors for deliveries and laundry. We changed rooms and the next room was spacious and nice enough, but the bath (which we specifically booked a room with one) was covered in chipped paint and actively chipping more paint and was unusable. The main adult pool was very dirty the entire time of our stay, filled with bugs and many vacationers were commenting on it. We alerted staff twice, including managers, and no one came to clean the pool. We also got eaten alive by mosquitos by the pool, each walking away with over 20 bites each!! Certain staff were unaccommodating and not professional when we inquired about certain issues we had. Ultimately, a manager did waive some fees for us and allowed us a late checkout, which we appreciated. The spa is beautiful and well done and overall we enjoyed our time away, but would not choose or recommend this hotel unfortunately. If you do stay, I suggest the citrus club upgrade.

Truly a perfect stay, Aaron and the entire staff are truly professionals and represent everything you could want in service and professionalism. Room service was always hot and excellent and served quickly by super pleasant people. The tea a coffee on site are delicious, as well as endless quick to go options you don’t see anywhere else ( think chilled chocolate covered bananas, huge gelato selection that looked excellent. Besides that, there are so many pools and the Terrace court rooms had a quiet area with a hot tub and pool. Thank you Aaron and the rest of the team ( additional shoutout to the awesome valet team! )

Absolutely beautiful resort 20 min from PHX airport. Magnificent landscaping and beautiful pools. My villa (small upgrade charge) had its own yard with a lawn and a fire pit. Exceptional accommodations and facilities. Rooms spotless and quiet. One of the nicest places I’ve been in 30 years of travel.

We booked our Christmas vacation at the Arizona Biltmore through VIP Traveler, and our experience exceeded every expectation. From the spa treatments and Citrus Club access to the fitness centers and multiple pools across the property, everything was exceptional. The staff consistently made us feel like valued guests—greeting us warmly and often remembering us by name, which created a wonderfully welcoming and personal atmosphere. Unfortunately, we experienced an incident in which another guest’s dog attacked our service dog and members of our party. Despite this, Hunter the safety and security manager handled the situation with professionalism and care, ensuring our well-being and appropriately addressing the noncompliant guest also for providing us an amenity and F&B credit for the day that we missed as we were at the emergency vet the entire day. Hina, from the Concierge team also dropped off some treats for our pups which we truly appreciated. The care and the detail was just unparalleled. We are truly grateful for the outstanding hospitality shown throughout our stay and look forward to returning for a longer visit.