Arizona Grand Resort & Spa

I absolutely loved my stay here, but have to give three stars overall. Reason being, I am extremely sensitive to scents, even organic essential oil scents, which they have running through the lobbies and gym. In the past, essential oils and other scents have kept me up for days with insomnia. I know the property is just trying to create a good atmosphere for the guests, but unfortunately scents are a health and safety hazard for many people. No scents are the only safe option for everyone. Although, I will say their customer service with this issue, absolutely exceeded my expectations. My input was received well, and after the front desk told me a late checkout was not possible, the assistant manager of operations arranged for me to be able to stay in my room, to be able to shower safely, until I need to head to the airport at 2 o’clock. Thank you Carly (?, I think that was her name, sorry if I butchered that). I give five stars for customer service.

Stayed in the Camelback building. Rooms was dated and in need of repair. Both issues are forgivable, But when I ran into a reservation issue with the conference organizer, the hotel staff was completely useless. Manager never gave me the courtesy of meeting me face to face. No phone call. Zero communication. Then they locked me out of the room without telling me the status of my reservation. Had to miss two client meetings to retrieve my luggage and move to a different hotel. Absolutely unforgivable when you are paying North of $400/night. Zero service. Zero care for your customers. Enjoy the view of the golf course from the lobby, because that's probably what you're paying for. It's pretty much all this hotel has to offer. Will never stay again. And will never attend future conferences at this hotel.

Our room was clean, bed was super comfortable and room super quiet. Never hear a door slam or noises through the wall. It was the quietest resort we’ve ever stayed in! The bathroom and sink area are very small that was the only down side and why I gave 4 stars. Also, The cost for food was very pricey. Other than that this is a great resort with a nice water park for the kids.

Pros: big rooms, nice waterpark. Grounds are beautiful and we had a very fun time with our two little boys. Cons: service, coffee shop, non-working phones. When we checked in, the girl at the desk who was on her phone the whole time and on the side complaining about another co-worker to the co-worker next to her, could not even tell us where our room was. When we arrived there were no glasses or bottle opener in room. Went to call front desk and room phone was not working. Called from cell phone and they said someone would be right up. Waited two hours and no one ever came. Had to go to the 1 on property restaurant to ask for glasses. Waited half an hour for a coffee in the morning that was an incorrect order and took another 20 minutes to get the correct drink. Overall 3 stars out of 5

Had a lovely stay at the resort for a work trip. The property was so nice, rooms were great and the service was wonderful. One stand out who truly made our trip was Andres who worked during the breakfast and lunch services. He was so kind and accommodating, helping us with any requests we had. Even something as simple as a specific beverage, he made it his mission to get it for us. It wasn't just once but several times during the week and it made a huge impression. Would definitely come back for personal travel for the service alone.