Bob's Steak & Chop House

For the record, we are a regular at the Bob's Steak and Chophouse in Grapevine, Texas where I live. They have incredible service and food and are consistently excellent. So, when I decided to take a birthday trip to Tucson, I decided to book a reservation at the Bob's over there since I was already familiar with the restaurant. However, my experience there was so bad it was surreal: 1. For starters, they had no Diet Coke or Coke Zero. I have never heard of a place with a bar, particularly attached to a hotel have NO diet soft drinks. That is beyond absurd. Although I probably should have left at this point, I had hope that the food would be great. 2. The usually good bread was hard as a rock, impossible to cut and chew and was clearly sitting outside for a long time. 3. The Chopped tomato, Onion and Fresh Mozzarella salad (probably my favorite salad menu item) was terrible and anything but fresh. Sickly tomatoes, flavorless mozzarella cheese cubes. It didn't even remotely look like the same menu item I receive at the Grapevine location. Very skimpy portions. Even the Nueske's bacon I added to the salad was chewy and simply bad. 5. At Grapevine, I usually get the Wagyu ribeye but apparently they didn't have it at this location. At least that was what my waitress claimed. That's fine I ordered the Cote le bouf. 6. My steak was just ok. My fiancé's steak was very undercooked at the center and pink with blood coming out (she asked for medium well). They failed to butterfly her filet (the way they usually do it at Grapevine). 7. The pan fried potatoes were thickly cut and poorly fried and the gravy was considerably different. There was no crispy consistency whatsoever. At the grapevine location, they are thin, crispy and simply delicious. 8. Even the carrot was not very good. On a positive note the ambiance was nice and the outdoor seating was cozy. I add another star because the manager did the right thing and comped the entire meal. I truly hope it was a bad day, because nothing I was served at this location was even remotely resembling the food I ALWAYS get at the Grapevine location. When I returned home, I went back to the Grapevine location and was reminded of how good their food is.I showed the pictures to my servers and GM at grapevine and they were flabbergasted. I compare this to the Grapevine location because I don't want one bad Bobs experience to taint a usually excellent institution.

This is a $$$$$ (5 dollar) restaurant that used be 4. Have been here a number of times before. Good food, nothing extroidary and friendly staff. Bobs was out of both my first two choices on the menu, which is IMO unacceptable when you are putting yourself in the upper premium category. Also had to wait for a table and the place never got more than 70% full. Plenty of empty tables. Wine is grossly overpriced. Don't think we'll return. Sigh.

A really lovely place for our 14th wedding anniversary. Bruce was fantastic. We loved our steak, the ambiance, everything. The dry aged NY strip I got was one of the best steaks I've ever had. We'll definitely be back in the future.

We had a good dinner, nothing outstanding. The tuna was fresh, the steak was prepared correctly Pittsburgh style medium rare, the crab cakes was delicious. The staff was professional but not too friendly. The view it’s beautiful and the ambiance is nice.

Food was not amazing and it was a bit of a let down. Although, the service was amazing and the atmosphere was very nice and relaxing. Steaks were cooked ok but lacked some flavor and I was expecting them to be outstanding.