Camping World - Tucson

Approaching retirement, my wife and I decided to purchase our 5th RV and began the hunt. We knew what we wanted. We read RV reviews, looked online for camp trailers, and educated ourselves well; before kicking tires throughout Tucson. One place we visited, Camping World, is well known throughout North America. They paired us with a kind soft spoken, extremely polite, sales representative named Simon. We provided Simon with a laundry list of needs and desires. After a few probing questions, Simon seemed to understand what we were seeking and summoned a limousine to ferry us throughout the massive Camping World facility. Okay, perhaps it was a golf cart. Regardless, Simon gave us VIP treatment each time we were on the property. He never showed us any camp trailers outside our desires and needs. He didn't “sell” us anything. Simon was like a flesh and blood AI that provided as much information as we needed and wanted; thereby allowing us the opportunity to make an informed decision. Between visits to Camping World we visited a nearby competitor. From our initial contact when we met their rep, throughout the tour of their inventory, and as we were departing… the rep at that other company was full-on bad-mouthing at every opportunity. “That big corporate giant” down the road. “You'll be treated like a number if you go over there.” “They'll try to up-sell you on something expensive you don't want” and so forth. As we were departing that business, my wife said she would never purchase anything from that company; because of their unprofessional business tactics. In fact, her distaste was so profound after visiting Camping World’s competitor, she suggested we just go back and make a deal with Simon. …and we did! Back we went to VIP Central and Simon. We did make a deal and have just completed our first shakedown trip in our new camper. In short, we are HAPPY CAMPERS because of Simon and Camping World. Thank you Simon! P.S. I know a thing or two about sales. My wife and I spent a lifetime in the retail arena and easily spotted competency and professionalism in Simon and Camping World. The nearby competitor was the polar opposite. Their approach reeks of desperation and ethical shortcomings. In my opinion, the very best place to acquire a camp trailer is Camping World.

Refreshing to purchase something in the last few years form people that care for their customers. 5 stars to Simon Burruel, Orlando and the personal in the parts department. Everyone went over and above in helping with my purchase. I been buying RV's off and on from 1979 and this by far was one of the best experiences. Thanks

Camping world provided my son a camper as his wish from Make-A-Wish foundation. We cannot express how grateful we are for this camper. We received a 2026 keystone Coleman 17b & we love it so much. They were so sweet & a pleasure to work with. Thank you so much for this special gift to our son.

No customer service, the staff turns their nose up at you, at least they did to me, my husband could not even get the guy in "service" to look up a lousy sink stopper, so with all of this, they'd be getting no stars if possible. Too snooty, and exorbitant prices, so it'll be an extremely rare occasion when we will be visiting the store.

Very bad service. Everyone there was just hanging out no one bothered to come ask if I need it help. Maybe because I'm Latino they gave me a dirty look. I'm very disappointed with the so call.friendly service. I even walk all around the store. No body even made the minimum effort to come over. And ask if I need it something.