Cliff Castle Casino Hotel

We had a fantastic 4 day stay last week. The staff very friendly and helpful with our needs. The rooms very clean and the beds the most comfortable we have had at any hotel. The casino was so much fun. Loved the games machine and table alike. We are already planning our next trip. 😁

Let's start with the great: Rick the valet, Storytellers, Bowling, and Patrick the maintenance manager (will get to that). Rick was awesome: personable, helped us schlep our bags, helping us on both ends of the stay. Storytellers was a wonderful dinner with mom. Sandra and the host were both delightful and helpful. The food and wine were fantastic. Lighting could definitely be redone by a lighting designer! (Pendants should be higher and dimmed - person sitting in the mid-booth gets blasted with light) Bowling alley was clean, readonably priced and fun. Love their software with the random trivia on screen. Patrick in maintenance went above and beyond to try and resolve a nightmare with our ADA king suite with tub. The tub didn't work... it was stuck between one of two shower settings. His associate got into the wall to troubleshoot and realized it was a design fail by whoever renovated. He ran around looking for an alternative as we need a tub due to wife's back pain. He finally found one that worked, but it was a double queen. We settled for that, and the front desk did help a bit at checkout for our trouble. Overall, the bath tub issue was a lot of stress right before a birthday dinner (had to delay the reservation) but others will hopefully have a better experience than we did.

We checked in smoothly, we had booked two rooms, both the same. When we got to the rooms we saw our room did not have a mini fridge but the other did. I called down and asked and was told one would be delivered, nobody came. When we went down later and I inquired about it the lady was surprised and said she might have to switch us rooms but asked if we could wait for the supervisor who was to return shortly. He came back and tells us there is a $20 fee for the mini fridge. We asked why was there one in the other room, he asked the room number then says well I’ll have to charge them $20 for it. I said so you guys left it in there and now want to charge us for it??? He was very rude. I said well then remove it from the room. He then said I won’t charge you for it. The next day our toilet won’t flush. I went down and let them know. I checked with my fiancé and still nobody came to fix it. I went back to the desk and talked to another guy and he immediately got on the phone and had it fixed. The bathroom was dirty, there’s pics of behind the toilet and the dust. The carpets are older and could use replacing. The place itself is nice and could be nicer. The amenities on sight are great. We saw the 80’s music show with the spazzmatics and it was great! Casino pay outs were minimal. Other casinos I’ve been to have had decent pay outs with free spins and stuff. It was fun, drinks were a good size. Outside the rooms everything was nice and for the most part we enjoyed our stay. I would give service five stars if it weren’t for the waiting on maintenance, lack of fridge, and rudeness of supervisor. He really wrecked the experience. Every other employee we encountered would get 5 stars. ⭐️

This was my first time staying in a casino hotel, so it was very interesting! Aside from obviously having a casino and hotel inhabiting the same building, there are also multiple restaurants, an arcade, and a bowling alley inside! Not to mention the usual hotel amenities like a pool and gym and meeting room and whatnot- all present. One could genuinely just spend all their time inside this place without leaving if they felt so inclined, but I do very much recommend getting out and exploring lol. The only odd thing we encountered was that room service was completely ignoring our room the entire time we were there. We could see them servicing the rooms around us, and we had no indication of /not/ wanting service, so we really don't know what that was about. We had to ask for service multiple times (never got it), and ended up having to get the front desk to do the job the room service employees were flat-out refusing to do (i.e give us toilet paper, towels, take the trash out.. ya know.. the bare minimum..). There were also thick red stains in the room on the bed and on the tv remote when we first entered the room.. so I'm not totally confident in the cleanliness of the rooms 😬. That shower was pretty gross-looking, in particular. Anywho, it wasn't so bad that I felt uncomfortable being there. The bed was exactly what I needed it to be, and that was all that mattered to my deeply exhausted self lol.

Spent our 10th anniversary here. Room was beautiful. Food we had was good from three sisters and the cafe. Did see that the arcade is very sad. Kids were in there but most machines were down. Most machines didn't work the first couple swipes. Just need more work. Overall great visit