Cobblestone Auto Spa Scottsdale Shea

Whoa! Can you believe how many 1-star ratings these guys are getting? Time for new management! Here's the deal... They suck at washing cars. Their automatic machine doesn't dry the car off much any more so you have to dry it yourself at their vacuum stations or pay them to do it, then finish it up at their vacuum stations. Ha, yes, you still have to dry it yourself and clean it yourself whether you pay them or not. Here's the funny thing. This is north scottsdale where nobody does their own work if they can pay someone to do it. Yet every vacuum station is full when I'm there. Yes, cause you can't count on these guys to clean your car. Its crazy, cause they don't charge for the vacuum stations or towels or space so they are spending money to give customers cleaning equipment when they could make more money, and spend less, if they just cleaned the cars correctly the first time. So bad these days, and no comprehension of what customers want. Look... vacuum stations full of expensive cars. Everyone doing what they'd love to pay someone else to do; if they could only find someone.

I am extremely disappointed with my experience at the Cobblestone location on Hayden & Frank Lloyd Wright in Scottsdale. My partner brought my car in today for a simple wash as a surprise for me while I was at work. When he returned the vehicle, I immediately noticed significant damage throughout the car. There is a large crack in my glass and chipped paint across multiple parts of the body. This is an $80,000 vehicle, and the level of carelessness is absolutely unacceptable. To make matters worse, I have tried calling the location repeatedly and no one will answer the phone. I am beyond frustrated and just want someone to take responsibility and resolve the damage they caused. At this point, I expect Cobblestone to contact me immediately and make this right. This shouldn’t be how customers are treated.

Absolutely horrible! I searched for the nearest full service car wash. I thought I would get good service, experience a clean store, and experience a good wash. I don’t expect perfection. However, I do expect to be pretty satisfied given what I’m a pay doesn’t matter if it’s the basic level all the way up to the top level. I walked into the store, needed to use the restroom, the restroom was not clean, and there was no soap. Even then, I’m giving them benefit of the data in case they’ve been busy. All that took me maybe 10 minutes from the time I left my car for them to take it and wash it and go inside and then I pay My car was done. I was shocked, walked to the guy and I said “wow that was fast”. He said thank you. It was going to move on and I said we’ll wait a minute. Let me check my car that was really fast and I have a black SUV that will leave spots if Water is left there. He did not do a good job and drying my car whatsoever, I did not get air freshener, I had to stand there and point out where I need in the dry and to use the air pressure to get off the excess water. I had to stand there in an additional five almost 10 minutes as he is finishing up my car. I am an absolute disbelief, and it’s almost as if he didn’t care to apologize or any of that I still left a tip, which I would’ve left much more because of the fact that I’m pointing out stuff, I needed him to do and he did it so I still gave him. Absolutely horrible I would not recommend this location. It will never come back here again. Makes me wonder if all cobblestone car washes Are concerned about rushing to get through the cars and they weren’t even busy. Absolute disbelief, especially given the location unfortunately you would think that there would be better service.

I’m very disappointed with the service . After paying for a full cleaning, my car’s interior was still dirty, and the trunk wasn’t vacuumed at all. For the price charged, I expected a thorough job, but it seems like basic steps were skipped.i waited for 45 minutes there to vacuum my car by my own and cleaning with towel inside in this hot weather . Attached are photos showing the neglected areas. I won’t be returning and wouldn’t recommend this place unless they improve their attention to details

I am extremely disappointed with the service I got from this place. First off, they’re negotiating the prices and making them see way more expensive than they are. They bait and switch you because by the time you get to the counter you’re charged with more money than they said. Then the cleaning job is horrible. It was so bad I had to go to the store and purchase glass cleaner to fix it myself. They didn’t clean the inside at all. The inside was very very awful. I would have done a more thorough check of my car after it was clean but by the time they finished I was late to where I had to go. How do they take 45 minutes to clean a car and not do a good job?! Riddle me that! DO NOT GO HERE!!!