Cobblestone Auto Spa Scottsdale Shea

Whoa! Can you believe how many 1-star ratings these guys are getting? Time for new management! Here's the deal... They suck at washing cars. Their automatic machine doesn't dry the car off much any more so you have to dry it yourself at their vacuum stations or pay them to do it, then finish it up at their vacuum stations. Ha, yes, you still have to dry it yourself and clean it yourself whether you pay them or not. Here's the funny thing. This is north scottsdale where nobody does their own work if they can pay someone to do it. Yet every vacuum station is full when I'm there. Yes, cause you can't count on these guys to clean your car. Its crazy, cause they don't charge for the vacuum stations or towels or space so they are spending money to give customers cleaning equipment when they could make more money, and spend less, if they just cleaned the cars correctly the first time. So bad these days, and no comprehension of what customers want. Look... vacuum stations full of expensive cars. Everyone doing what they'd love to pay someone else to do; if they could only find someone.

I am extremely disappointed with the service I got from this place. First off, they’re negotiating the prices and making them see way more expensive than they are. They bait and switch you because by the time you get to the counter you’re charged with more money than they said. Then the cleaning job is horrible. It was so bad I had to go to the store and purchase glass cleaner to fix it myself. They didn’t clean the inside at all. The inside was very very awful. I would have done a more thorough check of my car after it was clean but by the time they finished I was late to where I had to go. How do they take 45 minutes to clean a car and not do a good job?! Riddle me that! DO NOT GO HERE!!!

I am extremely disappointed with my experience at the Cobblestone location on Hayden & Frank Lloyd Wright in Scottsdale. My partner brought my car in today for a simple wash as a surprise for me while I was at work. When he returned the vehicle, I immediately noticed significant damage throughout the car. There is a large crack in my glass and chipped paint across multiple parts of the body. This is an $80,000 vehicle, and the level of carelessness is absolutely unacceptable. To make matters worse, I have tried calling the location repeatedly and no one will answer the phone. I am beyond frustrated and just want someone to take responsibility and resolve the damage they caused. At this point, I expect Cobblestone to contact me immediately and make this right. This shouldn’t be how customers are treated.

I had a very unfortunate incident with one of the employees today. I have been visiting this location multiple times prior to this incident. I had never had an issue until today. This employee made me feel very uncomfortable by acting in a very inappropriate way. As a woman I always hate when men try to flirt and talk to me in a very disrespectful manner. However, I always let it slide because usually when they notice I am not interested, they stop this behavior. This is not the case with this employee, he continues asking personal questions and crossing the line with me. So I directly communicated how I wanted him to stop this kind of behavior and he flipped on me. This man basically said that he could communicate with me however he wanted and that if I had a problem I could talk to his manager. It felt like he knew his manager was not going to do anything about the situation because he was so calm like he was used to this kind of situation. I tried to speak to his manager ( Kyle) and I was never able to. I was able to speak to the store manager instead of the car wash manager and explained her the situation. She said she was going to take care of the situation and I really hope she does because if this situation continues I will take this case to corporate. As a woman Ia strongly recommend not to get a car wash membership in this kind of establishment. The sometimes clean the car very nice and sometimes they do a terrible job. And on top you have to deal with this type of clown that don't know how to be respectful to customers.

I really wanted to like these guys because they're close to my house & office, so it's convenient. I've given them several chances but I'm done. I've taken my own truck there probably 6 times and had the same experience every time. I get the same detailing done each time, and each time the price has varied dramatically. I've asked them repeatedly to just save my information into my account so we don't have to go through the smoke and mirrors sales pitch every single time, but they never have--which makes me feel like it's how they try and oversell a bunch of nonsense every time. To make matters worse, when I came to pick my truck up last weekend I noticed that they'd broken the handles used to adjust the AC/heater vent direction... not just on one vent, but on 3 out of 4 of my vents. I called them twice, and both times they said they'd have "the manager" call me back... but I've yet to hear from anyone and it's been a week. These guys are overpriced and they play a lot of games with their pricing. I get that everyone is looking to make money, which I'm fine with, but I just paid them about $400 to damage a new truck, only to have them completely blow me off about it. I have about 15 guys who work for me and have fleet trucks, most of them went there to get their fleet trucks and personal vehicles detailed, but that stops today, at least for my fleet trucks. I'll find somewhere to spend my money.