Discount Tire Scottsdale North

Had an outstanding experience at this Discount Tire location. Wife spoke with Chance on the phone and he was super helpful! When I arrived within the hour, Chance was amazing 🤩! He reviewed our tires, showed us the good & bad and then discussed options. He clearly explained the process, pricing and warranties. He totally went above and beyond. He is not obvious beloved his job and I was impressed with how highly he spoke of the whole Discount Tire organization. I hope management realizes they have a true asset with Chance. He is all about creating a fantastic customer experience!!! Highly recommended and we will be back!!!😎

I was there the afternoon of February 24, 2026 at 2:15pm. The store is at 2505 W Interstate 20 in Grand Prairie Texas. I do not have a store # as I never received a receipt as promised via email. (The empty chair in the picture is mine) This review is not about service; it’s more about honesty and accessible access when waiting for your vehicle. I chose and priced all four tires over the phone with a service advisor and then made an appointment for the installation. When I arrived the service advisor it would be 30 to 45 minutes for my tires. I paid and turned to sit down and there were only six chairs, and all were taken. I had to sit on the floor. For most people this probably wouldn’t be an issue, but I am 80 and handicapped (my right leg is an inch shorter than the left leg, my right hip needs surgery, my right ankle is fused and two toes in my right foot are fused). Getting up and down is a challenge. I managed to get on the floor but was uncomfortable. Not one person working there said anything or tried to get me a chair. While there one seat available on the two benches outside, both are facing west into the afternoon sun. With two skin cancers having been removed from my face, I wasn’t about to sit there. After about thirty minutes a lady offered me her chair when she was leaving. I thanked her and took the chair. As for the honesty, they didn’t start on my car until I had waited 43 minutes, and I sat there not knowing anything about what the delay was. They did get the tires mounted and balanced in less that 30 minutes which was reasonable. All I want at a place like this is the truth. If it’s going to take an hour, hour and a half, just tell me the truth. No surprises. Then I have a choice – stay or leave and come back another day. Simple. As for the seating issues, when I left all six seats were taken and there were 8 people in line or at one of the counters. This is a lawsuit waiting to happen!

And the hits keep getting better with every visit to Discount Tire, regardless of which store or location you visit. This time, it was at the corporate flagship store in Scottsdale, Arizona, where I ran into an issue with the skid plate on my wife's Audi Q7. We were kind of desperate with the grandchild in the backseat and the skid plate dragging on the ground, not knowing what to do until Samuel got down under and offered to cut the damn thing off. Instead, he removed what was remaining of the skid plate, and we were on our way in less than 30 minutes. I can't say enough about this organization and how it consistently amazes with its exceptional customer service. It, along with its employees, almost always helps its customers. Once again, five thumbs up to Discount Tire.

Bought a beautiful set of tires at the Talking Stick location and the promotion saved me $80 plus a veterans discount. My advisor Richard was very helpful but not pushy, and I found the tire I was looking for. They were very busy on a Monday morning but I got in and out in a reasonable amount of time. Making an appointment online saves time too. Highly recommended!

I called ahead and was assured they could change my trailer tires. Upon showing up the lot was so full I parked on the street. I went inside multiple times just to be sent back out to “wait”. I was finally paged in where I was promptly asked to pay in full for the services. Adding up to nearly $1000 I paid and was informed that I could disconnect my trailer and return later to pick it up. About 2-3 hours after leaving I received a text stating my trailer was finished and ready for pickup. I arrived, backed up to my trailer, hooked up and left. I did not realize until the next day (after driving 7 hours into Colorado) that they never changed my tires. I was hauling my 1000+ lb horse over mountains and through severe “dead zones” with 8 year old dry rotted tires. When we called to find out how to remedy this we were told that the “easiest thing for them” was for me to find another discount tire and go there to get the services that I paid for in Scottsdale. I looked up locations near me and they had terrible reviews and ratings. I never received an apology or explanation for why my trailer was “cleared to go” yet not a single employee laid a hand on my trailer.