Enchantment Resort

I recently stayed at Enchantment Resort, and it is truly a mixed bag of world-class atmosphere and some frustrating "resort-life" hurdles. Here is the breakdown of my experience: The Highlights: Views & Activities The resort is absolutely breathtaking. If you are looking for beautiful views, this is the place to be. The red rock backdrop is cinematic, and the resort does a great job of offering plenty of activities to keep you engaged with the landscape. Whether you’re hiking or just lounging by the pool, the aesthetic is a 10/10. The Food: Just "Okay" The dining experience was a bit underwhelming given the caliber of the resort. I’d describe the food as "okay-ish." Both the taste and the portion sizes left something to be desired—it wasn't bad, but it didn't quite live up to the premium price point or the incredible scenery. The Dealbreaker: The Wi-Fi The biggest downside—and the reason for the docked star—was the Wi-Fi. It was honestly a struggle. There is only one network for the entire property, and it is incredibly unstable. It kept disconnecting randomly multiple times within a single hour. I initially thought it was just an issue with my phone, but I tested it on three different devices to be sure, and the result was the same on all of them I even followed up with the staff to see if there was a different network we should be using, but I was told that the single, shared Wi-Fi is the only option available. For a resort of this caliber, you expect a stable connection, and this unfortunately fell short.

Enchantment used to be my favorite spa and nature resort, and I recommended it to so many people over the years. After my last visit though, I will not be returning. It has changed a lot over the years, and unfortunately the changes have not been for the better. For example, Enchantment guests can no longer use the amenities at the Mii Amo spa, which used to be included in a stay. Unfortunately, even a week before our arrival, the spa services were booked, and at that point I was unable to cancel the room. Rooms are $1000/night, and it's definitely not worth it to me when there's no spa access. I was able to get a last minute cancellation for one spa service during my stay. The food quality also went down from my previous visits, and it's overpriced for what you get. Customer service was also really bad this time around. When I shared my frustrations, management on site apologized but didn't take any different actions. I was also given an email address to contact and was told I'd hear back the next day, but no one responded to me. It's now been six days since I sent the email. Overall, there are better spa resorts in the country and I won't be coming back.

Very relaxing stay in the middle of the Boynton Canyon, with direct access to two hiking trails! The resort is very spread out, quiet, remote, with excellent service. We stayed at Junior Suite 2 Queens room and were happy with the size, layout, the fireplace, patio with a beautiful view, and amazing large bathroom with a shower and oversized bathtub. However, the carpet and broken sink does show the age of the resort. There are two restaurants at Enchantment, both are just ok and very overpriced for the quality, size and taste, so we would drive to Sedona for dinner after dining at each in-resort restaurant several times. We enjoyed the main pool/jacuzzi, what a beautiful view and we appreciated the pool was heated. Tennis courts were great also! The spa amenities were very nice, but, unfortunately, my massage was disappointing. Overall, although we enjoyed much needed serenity, fantastic service and luxurious amenities of this resort, we are not sure if we would return since the price of this resort feels disproportionally high for what you get.

Excellent resort. The location is amazing! This is a hidden gem. Very friendly staff and extremely service oriented. Lovely sitting areas to enjoy the views, heated pools and a ton of other activities. Easy access to trails from the resort as well. Decent restaurants and bars - the food and drinks are on the pricier side.

Great spot. The food is decent but very expensive for what it is. Think four seasons pricing. Cocktails are $20-100. That’s not a typo. Trailhouse was mixed bag. One guy seemed more interested in telling us how he was a professional guide so he couldn’t recommended what we would like because what he liked was so much more badass than anyone else. That was pretty lame. But we went a second time and a different employee was fantastic. Their fees are ridiculous tho. 2-5x what you might pay for the same thing elsewhere. One employee we asked told us it was fine to use our drone then another yelled at us and told us it was against policy. The rooms are lovely tho and overall the employees were too. Great spot to hike out from. Stunning views all day long. Overall worth it for my party.