General RV Center - Phoenix

I cannot say enough good things about every single person that works at this RV Center. They are all extremely knowledgeable, honest, helpful, and reasonable. From the salesperson, Nolan, to the GM Justin, the walk through person Stephen, the delivery guy Brian, the super helpful Amber and finance person Linda, I was treated like a family member. I was originally just going to look at an RV to get an idea of what I wanted, and ended up purchasing the unit I was looking at. I could not be happier with the service and the home away from home that I purchased. This company is high quality. I would highly recommend General RV Mesa for anyone looking to purchase an RV.

Top to bottom we had a great experience! Scott who walked the trailer with us was extremely knowledgeable, and took all the time we needed to feel comfortable with its operation. Highly recommended!

My wife and I had an excellent experience at General RV Center in Mesa. Mike (sales guy) was incredibly patient, knowledgeable, and took the time to answer all our questions about the Riverstone models we were interested in. He made us feel like we were the only customers that mattered. He even brought in their finance expert, who clearly had years of experience and offered helpful insights. After spending a few hours there, we left impressed and confident. We’ll definitely be back to General RV in Mesa when we’re ready to purchase our next fifth wheel!

I never leave five star reviews, but must in this case. We traveled 500 miles from Nevada to Mesa Arizona to pick up a new coach. The coach was shipped from another dealer in North Carolina. There were many issues that should’ve been caught by the dealer in North Carolina before it was shipped, but they weren’t. General RV – Mesa Went through the coach with us And we identified all the issues that needed to be addressed before we were able to leave. They literally dropped the projects they were working on to service our coach. There was an issue with the air-conditioning and they arranged with Freightliner to bring the coach there for that to be fixed. Freightliner also made a point of getting on our coach right away, knowing that we were already behind schedule. We were able to stay in the coach in the evenings and spent two nights in the parking lot in Mesa at General RV and one night at Freightliner. The people at both places couldn’t have been friendlier and more helpful. The General RV staff in Mesa are amazing. Their Customer Service communication skills are fantastic. They kept us up-to-date on their progress and what issues they encountered. Their technical staff is knowledgeable, efficient, and personable with their customers. We are so thankful for their dedication, good service and high-quality skills and work ethic. Buying a new RV is always a challenging experience getting the bugs worked out but with a team like they have a General RV in Mesa, you can’t go wrong. Special thanks go out to Kern, James, Amber, Erick, Corey, Scott and John.

After spending a couple weeks looking at several different floorplans on RV Trader Online, my wife and I set out to find our selected models on RV dealer lots around Phoenix. We had no intention of purchasing from a dealer, but just to get inside the models we had chosen and then go find them online and purchase from a private seller. As expected, it was VERY painful visiting multiple dealers. Lots of wasted time finding a salesman. Then he/she would have to go find someone else to answer a question. They’d ask what we wanted, then proceed to show us a bunch of stuff not on our list. And the hard sell was always present. “I’ve been doing this for 12 years, I know what I’m talking about” was a common salesman retort to our wish list. Well, we’re 70 years old, have owned multiple RVs and know exactly what we want! Our last stop was General RV on E Main St in Mesa. WOW! What a difference. Pleasant smiles from the receptionists, immediate offer of water to drink, how can we help you, salesman appeared instantly. NO hard sell. Wrote down our wish list, identified the unit that matched all our criteria and within our budget. We were blown away. So we proceeded thru the offer process to see where it would go. Within an hour of walking thru the door we had a very generous offer on our 7 yr old trade in and a very fair price on the purchase of the newer 3 yr old model. Even though I might have saved a few bucks buying and selling privately, the GRV process was so quick, so easy, and it was clear they really did care about their customer. There was NEVER a hard sell, no late add-on fees, no surprises, and they fixed everything that needed fixing. Everyone, from the sales manager James, to salesman Mike, receptionists Annette and Daisy, Service Eric and John, ops mgr Jessie, delivery guy Stephen, parts Heather and Taylor, and finance Linda and Scott. They were all amazing, did whatever needed to be done to make our experience so smooth, so pleasant. I’m actually looking forward to using these guys again on my next RV upgrade. Many thanks to the great team at this location. You guys are AMAZING!