Gerber Collision & Glass - Mesa

This place has amazing customer service. Christian was great. He thoroughly explained the whole process and answered all of my questions. The receptionist was so sweet and helpful. They assisted with getting me a rental car while my car was being repaired and I was able to return the rental to Gerber when my car was fixed.

I stopped by the shop and made a appointment for a quote on a repair. I waited a about a week and showed up for the 2:30 pm appointment on 2-24-22 I was seen until 2:45pm the shop was clean and everything looked perfect. Very professional and detailed. By all means I recommend this shop. Once I was met the individual doing the bid on the damaged was fast and very helpful. I still Give 5 stars. Work on appointment time being met because if a customer is willing to wait a week for an estimate in today's instant society they expect promptness on that time set. Thanks 🙏.

We had our car in about two months ago due to some damage on the passenger side. Everyone was so nice and friendly - from the front office to Christian who provided the bid and handed the car off to us when it was done. They did a great job. Also very communicative! They made sure we were aware what was going on every step of the way. I'm so sorry for the delay on your review but wanted to let you know you were appreciated!

Highly would NOT recommend this Company! Very unprofessional & VERY unreliable! This Company has been nothing but hassle to deal with. I’ve brought my car in 4 different times for the Same incident in the last 3 months. I definitely got charged an arm & leg for half Ass work to be done. Im VERY Disappointed in this Gerber Collision Company!

Terrible company. This is the second time I’ve had to deal with these clowns. Last time they put huge scratches all over my van hood by placing their tool bags on it. The door they “fixed” wouldn’t even open or unlock. It took them weeks to figure that out, and that’s after they had my van for over 2 months….and it never got fixed. I had to trade the van in. This time they have my 2006 scion Xb with over 240,000 miles on it. So far it’s taken them over 5 weeks to figure out if it should be totaled. Really? How hard is that to figure out? I’ve called down there several times and am told the manager is “working on it”. They always tell me they’ll call me back, but never do. So terrible communication needless to say. Very frustrating place to deal with and I would not recommend them to anyone. Note: these 2 experiences were at 2 different locations too. So it doesn’t seem to matter which one you go to. It’s a business ethics issue I guess.