Gerber Collision & Glass - Mesa

I stopped by the shop and made a appointment for a quote on a repair. I waited a about a week and showed up for the 2:30 pm appointment on 2-24-22 I was seen until 2:45pm the shop was clean and everything looked perfect. Very professional and detailed. By all means I recommend this shop. Once I was met the individual doing the bid on the damaged was fast and very helpful. I still Give 5 stars. Work on appointment time being met because if a customer is willing to wait a week for an estimate in today's instant society they expect promptness on that time set. Thanks 🙏.

Alexis, Rick, and John made my experience so smooth and easy! Couldn’t recommend Gerber more!

This place has amazing customer service. Christian was great. He thoroughly explained the whole process and answered all of my questions. The receptionist was so sweet and helpful. They assisted with getting me a rental car while my car was being repaired and I was able to return the rental to Gerber when my car was fixed.

We used their ‘collision’ service. They were quick and courteous.

Terrible company. This is the second time I’ve had to deal with these clowns. Last time they put huge scratches all over my van hood by placing their tool bags on it. The door they “fixed” wouldn’t even open or unlock. It took them weeks to figure that out, and that’s after they had my van for over 2 months….and it never got fixed. I had to trade the van in. This time they have my 2006 scion Xb with over 240,000 miles on it. So far it’s taken them over 5 weeks to figure out if it should be totaled. Really? How hard is that to figure out? I’ve called down there several times and am told the manager is “working on it”. They always tell me they’ll call me back, but never do. So terrible communication needless to say. Very frustrating place to deal with and I would not recommend them to anyone. Note: these 2 experiences were at 2 different locations too. So it doesn’t seem to matter which one you go to. It’s a business ethics issue I guess.