Harkins Prescott Valley 14

I want to give 5 stars for the concession service received from John C. when my friend and I went to see a movie on the afternoon of February 14. John was not only incredibly professional and quick with his service, he was also friendly and made the experience of getting snacks before the concession stand (which we all know isn't usually the most exciting part of a movie) enjoyable and memorable.

This is a very nice modern theater. Get the app and order your tickets online. You get to pick your seats. When you arrive don’t have to wish in line just show your bar code. The 3d movies they have are nice. Bathrooms are clean. Easy to park.

The staff were really nice. The theater was very contemporary. They had a lot of new staff being trained, but they were very friendly and efficient. You can tell the management knows what they are doing. The seats were in excellent shape and the floors were clean.

First in buying my tickets online, I asked for Prescott Valley and ended up with somewhere down in the valley. We ended up having to pay again to see the movie. The movie was Song sung blue and the show time was listed at 12:50pm for February 6th Friday. Even while purchasing the tickets the young man said show time 12:45pm. When we got to our theater it said 12:25pm and had already started so we missed the first 20 minutes of the movie. We were pretty upset, but thought we'll wait and watch the beginning afterwards. Couldn't do that, apparently it was the last showing. We ended up leaving not knowing how the movie even began. How can a huge outfit like Harkins screw up so majorly bad. We're extremely disappointed. We may start going to The Picture Show instead

My son took me to see avatar 3, there was only 2 other people in the theater. Like we had a whole movie to our self, quiet and nice. Would highly recommend