Harrah's Ak-Chin Casino

Jayne Caesars rewards concierge women was polite and prompt . She assisted me in getting signed up and accessing my new member bonuses. The young lady that checked me in was very helpful is well I’m upset I forgot her name but she lost her voice and was still able to accurately assist me. The room was nice but few issues with cleanliness. There was a toenail in the bed and long strands of hair left on both the sink and shower floor. The casino has real people dealers which is very important to me. Loved the slot choices I left a winner! Chop Block & brew Denise our waitress gave great recommendations. The salmon blacken had a nice flavor and moist inside. The mashed potatoes were cooked perfectly with a nice garlic sauce. The bone in steak was also cooked to perfection with such a tender melt in your mouth texture. The blueberry margarita was nicely prepared with a good amount of tequila. The blueberry lemon drop lacked liquor as none was tasted. The table linen that held the silverware did have a cooked oil stench like old and dirty, that did affect my appetite. I wouldn’t suggest the Caesar salad as the dressing has a tangy-sour aftertaste.

I went to celebrate my birthday, with some friends, who had a $ 100 comp for food, and they treated me to dinner. We were having a great time, until I went from one machine to another, I had to go to the restroom, and I know that I put my ticket on my left side of my coat, and when I returned to play a machine I put my players club card in the machine, and I was looking for my ticket, I couldn't find. I immediately went to security and informed a security officer, that I had lost my ticket of $ 200 and change, and Ms.Melinda Fischer started doing her job to locate my ticket, and I asked Her if she void my ticket so it couldn't be cashed, She then told me that she couldn't do it, and about that time Mr.Raven Fugate approached me and introduced him self,and He asked me if I wanted to press charges if the person who took my ticket and played in a different machine. They were professional at first, and they than changed their attitude, and informed me that I had left the ticket in the machine, and their was nothing they could do. I than ask Mr.Fugate to do a row back and see if I left the ticket in the machine or if I dropped it from my coat pocket, and He told me He couldn't do it, Ms. Fischer told me that it was my fault, and that was it.I told both that I use to be a security guard at Lone Butte, and we would void the ticket,and do a roll back to find the person who picked up the ticket, and we got the ticket from the person who found it, and returned it to the original owner. The Gila River Casino was always taking care of their players, we were taught to look at the machines for tickets and ìf we found one we got a slot attendant to cash it out go go to the cage for safe keeping until some one that they lost their ticket. I immediately asked Ms. Fischer and Mr.Fugate for contact number in which they both provided their cards.I didn't disrespect them in any way or form.I maintain a cordial disposition. I than informed them both that I was going to file a formal complaint with TGA, and I asked for the person who was the Main Casino Manager and the corporate phone number. I than went and found my friends and watched her play. I didn't make a scene and we left when she was ready. I as a security guard tried to make our customers feel safe, not Harrahs ,on the way home my friends and I decided we are not coming back to any Harrah property, we have stayed in Laughlin, and Las Vegas, but no more, we don't feel safe. We are going to closer casinos to Mesa. John Micheal can verify my demeanor, we both worked at Lone Butte together, when He worked for Ovations.I lost $200 but Harrah lost a lot more.Harrah isn't appealing any longer just another Casino. I have supported Harrah for over 20 years

It’s a nice hotel/casino situation happening here. Cleaner than most of the ones I’ve been to (especially the Vegas hotels) and doesn’t smell like stale cigarettes and beer anywhere except the smoking sections of the casino. The casino is a good size but not huge, which is good because you don’t feel trapped inside it like the ones in Vegas. Good air control though. Location wise it’s a bit “out there” but not so far from Phoenix to be uncomfortable. BEWARE THE SMELL OF COW POOP! Not kidding. Apparently the hotel is surrounded by farms, so if you go out by the pool you feel like you’re sitting in a pressure chamber of poop smelling air. The pool area is stunning, but I’m not sure I could hang out there long. Also I’d love some affordable coffee on premises. On a brighter note, the staff at the hotel is super nice and friendly. Overall I’d probably stay here again (good for a short stay).

I definitely get why this location has such high reviews. I like how it's used by Ceasers but it's Native Owned. The layout is well strategized. So many variety of games to play slot, cards, tables. Just no poker unfortunately. Nice amount of places to eat.The staff was super kind and friendly. They also have so many extra things to do. I do recommend this location to others........

WOW, out of ALL the HARRAH'S Hotel and Casino's we've been too, Ak-Chin is by far the best! Room was clean, modern (connections to the TV/casting) and perfect size. The shower was amazing and pressure, what do you know about PRESSURE? Along with a consistent rain-like stream, the shower is spacious and hot! As far as the Casino, it's got all your favorite slots, BUBBLE CRAPS and table games. Very nice setup. Two👍👍 for Harrah's Ak-Chin!!