HonorHealth Urgent Care - Phoenix (East Bell Road)

Came to this location after trying to go to my wonderful one one w. Bell. Unfortunately w. Bell didnt have imaging due to construction and I needed a chest xray. The checkin lady was very sweet but thats where it ended. The MA acting as a provider, moving way roo fast and clearly wanted to dx a viral infection and get me out. Same with the DO. Barely reviewed my hx or symptoms. Stated viral. I had already done the flu covid tests at home but they still repeated along with a strep. Didn't present with strep. No weights, no physical exam with the exception of quick listen of my lungs from the back. Then the DO said you have a cold. Which I dont, symptoms aren't consistent with a cold. He asked which cough med i wanted and then prescribed tge other one and an inhaler. Total lack of care. Then as we were leaving all the staff was sitting around in the back. Which I have no issue with if you were actually treating your patients. Lazy with zero care or professionalism. Oh and yes, I too am in the field. So yes I know what to expect and no I dont go to the dr unless I really need care. This is why. Do better.

Scheduled apt online through MyChart. This location was great, the staff at the front desk were outstanding and spent the time to figure out my insurance, which is always a little bit tricky with TRICARE. The MA was great and the provider, NP Lisa was also fantastic. Great waiting room with spaced furniture. They were very expeditious and I made it there and to my first meeting at 8 AM on time with the care I needed to continue on the day. Will visit this location again next time.

I highly recommend this location. This was our first time at this location and we had such a wonderful experience. Dr. Dudley is beyond amazing! Her kindness she showed towards my sick son truly made a difference. It was heartwarming to see such patience and genuine care. Thank you for taking the time to listen and for being so supportive.

After being turned away at a childrens urgent care, being told they couldn't take her until after 5 & by appointment only, we took Brookelynn here. They were great. She got right in & the girls at the front desk were perfect. Brookelynn had never been here so it took some extra time. They started getting busy but they were still very calm & nice. I'd refer anyone to come here

I never really write reviews but I’m inclined to do so this time. I went to Urgent care yesterday for a panic attack and I would just like to give praise to Jessica the provider that saw me. She listened to me and she was compassionate and told me that I will be okay. It’s really what I needed to hear in that time. Thank you Jessica for listening and helping me through that.