Hotel Congress

The bar was cool, the bartenders are all very good, professional!! More then one bar so you can choose! Quick , excellent and boom next, or quick excellent and good conversation. They have good help, I never had to wait, flavors and garnishes- all the goods are always there that I've seen and my drinks all hooked up ! But not drowning in gross alc. percentage, ugggth thnkGod!

The good: Staff is friendly. The bars are fun and the breakfast is great. This review is all about the hotel stay because it was that bad... Do NOT stay at this hotel. Even for a historic hotel (read: everything is old/not updated) it was bad. Mattresses desperately need to be replaced. Water pressure is awful; showering is a bad game of racing to wash before the pressure drops to a near drizzle, returns, drops again, repeat. The place was clean though (credit where credit is due). Worst part is the noise. These rooms are all above one of 3 nightclubs that play music until 2am daily. They play it LOUD. You are warned it's loud (huge understatement) and they give you earplugs but that doesn't matter because music is so loud, the sound literally shakes the windows, walls, and vibrates straight through your skull. Thankfully the hotel caddy corner to this place had a room available so we move there for the last 2 days of our trip.

So cute such a fun place to visit while in Tucson. All the staff was so super sweet and the bartender Barb whips out fantastic drinks and keeps up with a busy crowd. It was a good mix of a fun atmosphere but cozy seating to sit and chat! Loved it all! I love that they sell the postcards. They’re so cute such a fun little souvenir. I picked out four and a T-shirt and I just love them.

Absolutely do not stay here. Most of these reviews are for restaurants, bars and clubs on site. I would maybe have stayed here when I was 21 and needed a place to pass out after partying. But not in my 40s. They tell you it’s a loud hotel but it’s a complete understatement. ALL rooms are impacted not just their so called “club rooms”. Music and yelling were so loud until after 2am. Traffic noise was unbearable. The window didn’t shut all the way so it was even worse. The water intermittently stopped working in the bathroom. The staff was very kind and the food was great, but the fact that I needed to get an ID check to go upstairs to my room was hilarious because there was nothing to stop club goers from wandering around up there. Was so loud that two of our friends booked a room elsewhere despite not getting their money back.

I wanted to share my experience during our recent visit. The staff we interacted with were rude and unprofessional. One staff member with curly hair became upset when we asked questions and referred to us as “annoying and obnoxious,” even cursing at us multiple times. At no point did anyone in our group disrespect the staff. Following this, other staff members were informed and seemed to attempt to intimidate us by staring us down. While I understand supporting your coworkers, this behavior was unnecessary and unprofessional. I believe there should be more patience and professionalism toward guests. After sharing what happened with other establishments, and people, several people confirmed that this location has a reputation for that type of staff behavior. On a positive note, I want to give credit to the bartender, the cameraman, and one of the managers they were excellent and professional.