Lifetime Fitness

If I were reviewing the Kids Club alone, it’d be five stars from me. They do an amazing job—my kid is happy there, the staff is attentive, and I always feel completely comfortable leaving him while I get a workout in. it’s the primary reason I chose Lifetime over any other gym Big shoutout to the front desk team too. They’re phenomenal: friendly, patient, and clearly juggling a ton at once. You can tell they work hard to create a great experience for members. The only reason this isn’t a full five-star review is consistency around cleanliness and upkeep. Sometimes the equipment feels a bit lacking, and while there are sanitizing wipe stations everywhere, they’re often empty. I’m sure most members are happy to wipe down equipment, but without wipes it’s tough to do our part. Overall: fantastic staff and an excellent Kids Club—just needs a bit more attention to cleaning supplies and day-to-day upkeep.

The one thing they have going for them is their childcare. Unfortunately they lost a lot of the great staff they had working there, but still have some great people. They continue to raise prices with a poorly trained front desk staff. Honestly some of the rudest ladies I've encountered in business, a subpar cleaning of the facility, and continiously broken steam room, equipment or sauna. It's a shame it's so poorly ran and not many other options in the area for families. If it wasn't for the kids club, my family of five wouldn't go here at all. I'm not sure if the manager is oblivious to this or simply doesn't care. If you do not have kids and want the kids club, this place subpar for the price in my opinion. They have a monopoly on the area, so nothing will change.

Like the pools! Great for the whole family! There are four pools! Two indoor and two outdoor. Kids enjoy the water play here! A lot of different workout equipments for you to choose, definitely you can find your favorite workout routine.

Really nice gym with lots to see. You could easily spend over an hour just looking around and trying the stuff out. They have a spa area and restaurant/ store, various workout equipment, locker room, swimming area indoor and outdoor, workout rooms, and more. Their locker rooms are clean and have steam rooms, and their showers come with shampoos/soaps, and they provide toiletries and even towels which is a huge plus. The pool area is pretty big too and their hot tub is decent- most of the jets were a bit weak but they had one at the side that was working very well. They even have hydro massage chairs that you can customize where you want to get massaged. They have an accessible entrance area with button to open door, plenty of parking too.

I had a disappointing experience on the evening of Feb. 24th at the Gilbert, AZ location. My daughter and I were denied entry because our membership was "terminated," despite being told multiple times over the past week that we had access through the end of the month -- specifically until the 27th. The front desk employee, Karen, informed us that she had spoken to corporate and that we could not enter. While I understand policies must be followed, the situation could have been handled much differently. Given the conflicting information we had received, a more professional approach would have been to clarify that this would be our final day to attend or to offer a clear explanation, rather than turning us away at the door. Clear communication and member care are essential in customer service. Unfortunately, this interaction did not reflect that standard. I hope management reviews this so future members are treated with better communication and care.