Mazatzal Casino

Worth it for the drive and purpose. I don’t gamble but my sister does and she loved it. I stayed out of the casino because of the smoke. The restaurant food was very good and staff were very friendly and attentive.

I read through all the reviews and was shocked by the fact that there were some bad reviews. I understand we all have different experiences, and for those that have not experienced anything but a nice time, I’m sorry. Hotel/rooms- all rooms are suites, and a few have a patio. We have stayed in both options, and we only prefer the patio in the spring. It’s spacious and relaxing. The rooms without a patio are just as nice, feel a bit smaller, but laid out nicely. The decor was referred by someone as “dated”. As a designer, I do not 100% agree. They are located in Payson, a lot of pines, and mountains. I feel they are going for the woodland, cabin core decor while using a hospitality furniture line. The furniture is in great shape, not worn. The cleanliness is superb. We stay in a lot of luxury hotels, and even luxury hotels have lacked in cleanliness, which is a shame. The water pressure is AMAZING!! My husband and I joke about being excited to shower when arriving, it’s that good. Staff: Security was another issue I read in the reviews. My husband and I are 50, so we have never been carded. We have never been followed or harassed. We follow the rules. No outside beverages, and there is a reason! They have restaurants and vending machines, so you won’t die of thirst. The front desk people have always been competent and kind. They are to the point and do their jobs. Restaurant: We have only been to the Grill, and it was OUTSTANDING!! My husband had a steak sandwich and the steak was impressive!! I had a hot ham and cheese sandwich, simple, but out of this world. The two men working were extremely friendly. I cannot speak for the other dining option or bar. Casino: Yes, the casino is dark. A lot are. I did not find it “dingy” I found it to be the environment of that of a casino. Yes, they allow smoking. My husband and I do not smoke, but we enjoy gambling, and we don’t allow it to ruin our time, and we shower after and throw our clothes in our laundry bag. I have never seen it “dirty”. I actually have seen the staff walk around consistently collecting glasses, trash, and emptying ashtrays. The slots have always worked when we are there, no down machines. With that said, we visit Vegas and a lot of casinos, you will never find a casino that doesn’t have slots that aren’t down! Call a slot tech or find another game. I read some reviews saying the machines are “tight” and a lot of dead spins. I’m sorry, but that made me laugh! If you think dead spins and not getting a feature every time isn’t normal, you probably shouldn’t be gambling! It’s part of the game. It’s called gambling for a reason. With that said, we’ve had good luck overall. But, if we get on a machine and we are 20 spins in with no good kick backs, we simply move on. If we get a good win, we cash out. Mazatzal hotel and casino is one of our favorite places to stop while traveling. We will continue being customers!

Highly impressed with Cedar Ridge staff. Breakfasts and Dinners were awesome. Salad/soup bar was awesome and kept fresh and clean. Prime Rib on Sat night was really good. Slightly overcooked but super tasty and tender All staff throughout the hotel and casino are really friendly and great you at every opportunity

This is one of the nicest Hotels I have stayed in and been at, from the staff to the entire encounter of the casino. My wife and I went here for a few days while looking at some land. We had a great time; everyone was super helpful and nice. The food and pricing were extremely affordable and convenient not having to leave the hotel to get something to eat. Definitely be visiting again soon.

Tara, the bar “manager” tried her best to ruin our night. Me and my grandmother just arrived to the casino for the trace adkins concert. My grandma just had surgery so I had her sit down at the bar. After 10mins we were served, we understood, it was busy. She was not friendly and after we ordered our drink we wanted a shot of whiskey before we headed out to the stage, when she noticed there was no tip before we ordered the shot, she threw the change down and was VERY RUDE. Tara proceeded to ignore us for the remainder of the time, ignoring our request for the shot where we were going to leave a tip. We kept trying to get her attention, she avoided all eye contact. I finally got her attention by “excuse me miss” and she said “YEAH” with an attitude and proceeded to walk away avoiding eye contact. At this point we were confused and thought maybe she couldn’t hear us so my grandma continued to get her attention. At this point, she called security without even addressing us any further, or acknowledging that she even heard us. She could’ve aknowleged us and state she would get to us in a minute but instead she attempted to have us “removed” from the casino. I have been a restaurant manager for 7 years and never have been treated like this. I am EXTREMELY disappointed in this level of service and competence. I will be sure to let everyone I know how unprofessional and irrational the people whom work at this casino treat HIGH paying people.