Mister Car Wash - Scottsdale

We have a monthly membership at Super Star Car Wash on North Scottsdale Road near Old Town, and it's hands down one of the best bargains around. We use it a few times a week, and it's become part of our routine—but honestly, it's not just about the clean car. The real reason we look forward to our visits? ERNIE. This guy is FANTASTIC. He's joyful and enthusiastic, and he makes our day every time we see him. There's something special about someone who brings that kind of positive energy to their work—it's contagious! We look forward to stopping by to say hi to Ernie. The car wash itself is great, the membership is an incredible value, but Ernie is what makes this place stand out. He's turned a routine errand into something we enjoy. If you're looking for a car wash in the Scottsdale area, visit Super Star. And when you do, you'll understand exactly what I mean about Ernie. He's a gem!

Summary: Equipment-related damage followed by a failure to follow basic incident review or documentation. I’m writing this to document a service failure at the Scottsdale Rd location just north of Thomas. My vehicle entered the wash in good condition and exited with a clearly visible, uniform pattern of horizontal scratches—approximately 18 inches thick—running from the driver-side headlight to the tailgate. What happened: An attendant who assisted me through the gate saw the vehicle immediately beforehand and confirmed it was undamaged prior to entering the wash. The scratches were noticed right after exiting. Damage details: The marks are consistent in height and direction across the driver’s side, with several deeper scratches that are especially visible in direct sunlight. A professional detailer later confirmed the damage pattern is consistent with contact from an automatic car wash. Management response: A manager named Roger briefly looked at the vehicle and immediately denied responsibility without performing any inspection or creating an incident report. He stated that the “rollers are foam” and therefore could not cause this type of damage, effectively ending the conversation. No investigation was conducted. Resolution: I did not request immediate payment, only a formal review and acknowledgment of the issue. No refund was offered (not even the $11 wash), and there was no attempt to document or assess the equipment involved. I’m now facing significant out-of-pocket costs to restore the vehicle to its prior condition. For Scottsdale residents, the concern here isn’t just the equipment, it’s the absence of any established process to investigate damage or protect the customer when something goes wrong. Based on this experience, I would not risk bringing a vehicle to this location.

I’m pleased to share that Roger N. has truly turned this location around. I greatly appreciate the services that Superstar offers its customers. This is the only location where I consistently feel both safe and welcomed. I also want to highlight that it is one of the few locations that is always clean and well-stocked with fresh towels. As a rideshare driver, I visit the car wash at least once a day, and the experience here has always been positive. Finally, I want to extend my sincere thanks to Roger and his team on Scottsdale Road for their outstanding service.

I love coming here. Tim greeted me , he's always so smiley. And I might add , good looking. Tina was amazing guiding my car in. What i really like also is the place is clean . The vacuums have great suction . The lines air hosses. Are never tangled . Its just a perfect place . I just love coming here 💕 thank u. Theres windex. To clean windows , and tire pressure lines , to fill one of my leaking tires. Air freshener, and towel wipes. The Best Part is Nov 12th The monthy is only $23 dollars, a month for unlimited, washes . That's a deal . And it stays that way , for 4 months. That's awesome 👌

My car has never been cleaner wow !! Shoutout to donavon he told me all about the washes and was super nice