Otro Cafe

Otro Cafe it’s was decorated nice but I’m very disappointed the service I value my time, especially on my day off when I choose to support a local restaurant and try something new. Unfortunately, my experience at Otro Cafe was extremely disappointing, not because of the food, but because of how customers are treated. We checked in at 12:23 PM and were quoted a 30 minute wait. We were given a buzzer and waited in our car directly in front of the restaurant. After 50 minutes with no notification, I went inside around 1:15 PM to check. I was told it was “not our turn yet.” After confirming we had already been waiting close to an hour, we noticed our name had already been crossed off the waiting list. Instead of acknowledging the mistake, the staff told us to “just wait” and that we would be next. We patiently waited another 20 minutes ,only to watch multiple parties get seated ahead of us again. When I approached the host a second time, we were finally seated at 1:40 PM over an hour after check-in and the interaction felt dismissive and unfriendly. Delays can happen. Systems can fail. But professionalism is shown in how a mistake is handled. There was no apology, no ownership, no effort to correct the situation. Instead, the issue was subtly shifted onto us because the buzzer “didn’t ring,” as if that was somehow the customer’s responsibility. Respecting customers means respecting their time. What should have been a simple 30 minute wait turned into over an hour and a half of confusion, frustration, and being overlooked. That is not acceptable service. I left feeling that my time simply did not matter. Still, I’m grateful for every experience , even the disappointing ones , because they remind me where my energy and support truly belong

My family brought me here for a nice little dinner and I was pleasantly surprised! What a cute little spot for a good dinner. The black mole enchiladas was literally to DIE for. I love enchiladas, and I love mole. What a fantastic combo. Please keep going y’all your place is bomb and such a great vibe too. Our server was super sweet too boot! Thanks y’all much appreciated. 10/10 would recommend.

This is hands down an incredibly good spot for both brunch and lunch. The service was excellent and the staff made us feel very welcome. It is also a great cafe if you are looking for high-quality caffeinated drinks. The menu is reasonably priced for the quality of food you get. You absolutely must try the tortillas, chocolate chip pancakes, carne asada, and barbacoa—they were all highlights of the meal.

This was something that was suggested by my nieces, who know this town better than I do even though I grew up here. This place is a gem that I didn't even imagine was a thing. I know the color coffee shop cafecito, but they don't actually sell Cuban Cafecito which is what I was really hoping for when I first saw that shop on Google Maps. Despite the fact that no one notified our server that he had a new table, things were pretty amazing once we got started. It was hard not to clean my plate, and then offer to finish leftovers for the rest of my family. If you're looking for somewhere comfortable, with a nice atmosphere, that you can have a nice meal and a conversation at, this is a good option.

I met my friend for breakfast I had never heard of this place, but she had been there for lunch prior. The food was great, the portions were appropriate. The service was great and clean. They were pretty busy, but this didn't affect our service. The food came out promptly and hot. Our server was very attentive. Each employee we asked to make a suggestion was more than happy to tell us about their favorites and walk us through the menu. I would surely go back when I am on that side of town.