REI Experiences Arizona

Fantastic Service and My New Favorite Hiking Boots! I came to REI Co-op looking for new hiking boots, and the experience was excellent from start to finish. One of the associates spent real time helping me find the perfect fit and introduced me to Oboz — which have now become my favorite hiking boots. Their patience and knowledge made the whole shoe-shopping process actually enjoyable. The store was clean, organized, and everyone I interacted with was friendly. Checkout was smooth and easy, and I ended up picking up a few other items while I was there. Overall, a great experience. This REI location definitely sets the standard for helpful service and quality gear.

Came in to try on shoes because I was looking for something specific. I did find a couple of pairs that I liked and when I went to check out, as soon as the cashier heard that I do not want to become a member, his attitude completely changed and he seemed very annoyed. I live 4 hours from the closest REI therefore, I have no use for being a member. But, I was very disappointed to be treated differently just because I don't want to become a member. I also now never want to come back to REI in Paradise Valley. 🤷

I work over nights for a grocery chain. I came in after my shift to look for new shoes. I loath shopping so getting in and out fast is better for me as I live an hour away. Thank you daniel for being fast and efficient. Super polite employee which seems to be in rare supply these days. Id definitely come back:)

I have been a long time REI customer and this is my primary location! However, today’s experience was less than desirable thanks to one of the cashiers, Her name is Jen. It’s always surprising to me when you are being extremely friendly and cheerful to somebody but their attitude in life and their attitude towards you is absolutely degrading and talking down to you and being extremely snobby and unprofessional, which completely ruined my trip to REI today. I just wish her a better day and whatever is causing her attitude to get fixed sooner than later Happy holidays Jen!

Well being members as most people are these days if you love the outdoors, we went in to get more running shoes. Now with their massive selection we had no problem finding exactly what we needed. That's where the review actually begins... with 3 employees working the shoe department I was being patient and just holding the shoe I wanted to see about the size by the door they kept going back and forth to get shoes from, at no time did anyone ask if I or my wife needed any assistance. Now if it had only been a few minutes this would be pointless but with standing there for 20 minutes holding the same shoe and watch the employees walk back and forth in front of me helping everyone else that walked up made me a little irritated. Especially when the woman with the bull ring ignored me twice then walked off to talk to another employee on the other side of the store. So I decided to place the shoe on a mannequins hand like it was on display just to try and get any kind of reaction! To my surprise 2 different employees from that department just walked past the shoe like management must have placed it there. I guess this kind of customer service is why so many people now shop on line.