Renaissance Phoenix Downtown Hotel

Reasonably nice hotel in a convenient downtown location. Common areas of the hotel are very nice and the lobby bar is a great place to relax after a long day. The room was fine, but nothing special. You're definitely paying for the location. I was in town for a tradeshow at the convention center, which is a short walk away. Lots of good restaurants and bars within walking distance as well. My flight was cancelled on my scheduled day of arrival and I was worried that my reservation would be cancelled when I didn't check in on the first night of my stay. The staff held the room for me and made what could have been a stressful experience very easy. The front desk staff is outstanding. I would stay here again.

we experienced an emergency power outage during our recent stay (planned 1-2 days in advance of the outage). staff did not inform us about this at check-in, there was a piece of paper under our door to tell us about it. we were part of a wedding party and not everyone in our group received the notification. there was no email or communication otherwise. we spoke with several staff members before finally connecting to cody, who was awesome and helped us get a night comped -- thanks cody! before we reached cody, we spoke with several staff members who didn't know about it and during the outage, we could not get into our room and a staff member told us "there was really not much else they could do." for the price of this hotel, communication should be top notch, especially in an emergency situation and especially in the middle of the night. was pretty disappointed by that and grateful we were able to get comped. location was good and all housekeeping staff was really friendly and helpful. art and decor was impressive and local to the region.

I attended a conference here recently. This hotel's best assets are the staff - just wonderful! Ken at the front desk was especially helpful, along with a couple of other ladies (didn't get their names)! Our room was clean and comfortable, however, the bathroom needs work. Whenever we took a shower water leaked out onto the floor. Fortunately, the housekeeping staff was amazing and helped us to keep plenty of large towels in our room to soak up all of the water. Very poor shower design. I heard other conference attendees say their bathroom had the exact same problem. The bed was very comfortable, and it was really nice to have a fridge that maintained an ice cold temp. The very large TV was also a plus. We made good use of the swimming pool - it's not large, but it was clean and especially nice to go to at night. There are a lot of good restaurants within close walking distance in all price ranges, as well as a grocery store. Chase Field is also a super easy 10 minute walk.

It was a pleasant place to stay. The lobby and staff were excellent. The rooms were lack luster. It was nice, but there were a few quirks. It's a long term hotel, with no microwave or decent sized fridges. The "desk" for doing office work had no plug ins nearby. The desk and chair worked but was very uncomfortable for a few hours of sitting. The room was clean and comfortable though.

I stayed here for a work institute that was hosted on site. The facility was well maintained and clean. The staff were very nice and attentive. The food served during the event and offered in the lobby restaurant were excellent. Thank you for a great stay!