Sportsmans Warehouse Phoenix

Helpful and pleasant staff who always greet everyone who enters. The store and restrooms are always clean and well lit. Most products are easy to find and if the shelf is empty, the staff is always willing to check the stocking level. All in all, a great place to shop and feel like a welcome guest, rather than "just another annoying customer."

I rarely leave negative reviews, but my experience at this store was extremely disappointing. The customer service was not just unhelpful—it was downright rude. Instead of answering my questions or assisting me, the staff spoke in a dismissive tone and made me feel like I was inconveniencing them by simply being there. Shopping should never feel uncomfortable, yet I left frustrated and unwelcome. With so many other businesses that value their customers, I cannot recommend this store. Respect and basic courtesy go a long way, and unfortunately, this store lacks both.

Josh G. In ammo section provided exceptional customer service from start to finish. His professionalism, patience, and positive personality truly set him apart. He took the time to listen, explained everything clearly, and never made the process feel rushed or stressful. Josh was knowledgeable, respectful, and genuinely cared about making sure everything was done right. It’s rare to find someone who combines great communication with this level of dedication and patience. Highly recommend working with Josh — he’s an absolute asset to the team.

This is the 3rd time I bought something off their shelf and when I get home and open it, its already been opened and just been re-sealed. Plastics were already torn open and the worst thing was items were missing out of the box. Most stores would at lest give you an open box reduced price. Im done doing business here. If I wanted second hand items I would shop at goodwill

I purchased an online firearm and went to pick it up and was denied the purchase. Granted, I have an AZDL and A CCW. The store manager stated because I have an alias on my DL he couldn’t sell it to me. I advised him I purchased a firearm a month prior and the store manager said they shouldn’t have sold it to me. I emailed corporate and said he would be contacting me within 2-3 business days. It been a week and no call from the store manager apologizing for 1. For just blurting out to me in front of other customers that I couldn’t buy it. 2. Not knowing laws. I have purchased many firearms with the same DL and CCW never an issue. 3. He was the rudest manager I have ever dealt with. I have spent thousands and thousands of dollars with Sportsman’s Warehouse and this is how they treat recurring customers. Plenty of other outdoorsman stores in AZ to shop at.