Truly Nolen Phoenix

We have been with Truly Nolan for well over 10yrs. Our tech, Steven Gonzales has serviced our home for almost that long and does a wonderful job. He’s kind, thorough and knowledgeable. If we have had issues, he’s out same or next day which is amazing for how busy he must be. Truly and Steven are always responsive and we appreciate working with them. Thanks again Steven!!

I’m in my second month with Truly Nolen and have already had multiple billing issues. I’ve called twice about overcharges and still haven’t received a refund. Each time I reach out, I get excuses instead of action. I want others to be aware of these ongoing billing problems. If this is corrected and handled properly, I’ll update my review.

This company + Miguel Bautista goes ABOVE + BEYOND for us every time he comes. Spending HOURS every visit. We are so grateful he diagnosed our issue perfectly after THREE other companies failed to do so. Grateful is an understatement. Also a thumbs up kudos to Aaron and Steven who spent all day helping us tackle our issue as well

Just signed up for this service(on a year contract) due to carpet beetles and Im very agitated! The tech they sent(the only thing positive about him is that his attitude is pleasant, he's nice and takes his shoes off when entering the house)seems very lazy and always in a rush to leave. Although he sprayed the outside of our home the first time he came, he made excuses on why he didn't spray/treat the inside. Three days later, activity picked up in my room and in my walk in closet which was very uncomfortable and that wasn't the case until after he sprayed. We had to call him back out to spray my room again and this time, I moved a lot of my stuff out the closet so he could do his job right and hopefully treat the vent in my closet since I seen activity in the closet and that's the only opening I could identify where they may be coming from. He made excuses to not treat the vent since he sprayed the closet, which he also did lazily! He sprayed pesticides over my items at the bottom of my closet and then lied about it and now I have to wipe down EVERYTHING I think the spray touched becaue he halfway closed the door when spraying, but I seen him spraying over my items. I told him where I wanted him to spray, and he sprayed the spray directly over the items at the bottom of the closet(he used a spray can!)when I cleared out the top of the closet where I wanted him to spray. Now I have to take an hour out of my day to undo what he did which wasn't much and wipe off my shoes and bags at the bottom of the closet(most of them are brand new). I asked him to treat the vent and he said the spray he sprayed in the air in the closet would take care of that! He didn't even make contact with the closet shelf surfaces! He just sprayed in the air over the shelves versus on the shelves in my closet! Very agitated, especially since I have to leave my stuff out (with company over) another two hours while I clean all while functioning on 1 hour of sleep!

Elliot did a great job treating my termites today. He was very nice, friendly and professional. He was very knowledgeable and answered all my questions about termites. Great job!