Cobblestone Auto Spa Phoenix

I am extremely disappointed with the service I received at this location, and I feel it is important to share my experience so other customers are aware of how poorly this business is being managed. What happened today was not only unprofessional, but completely unnecessary and disrespectful. Two weeks ago, I signed up for a monthly subscription. On the exact day I purchased it, I made it very clear that I would not be putting the sticker on my window. I communicated this openly and honestly, and at no point did anyone tell me that this would be a problem or that the sticker was required to use the service. If they had mentioned it, I would have simply chosen not to purchase the subscription. It was that simple. Fast forward to today: I arrived at this location to use the service I paid for, and I was denied entry. They refused to allow me in unless I placed the sticker on my car—something I had already discussed and been transparent about. I explained the situation again, thinking maybe it was a misunderstanding. Instead of listening or trying to resolve the issue, I was met with rudeness, disrespect, and a complete lack of customer care from the General Manager, Michael. His attitude was unprofessional from the start. Rather than offering a solution or even showing basic courtesy, he escalated the situation for no reason. He spoke to me in a disrespectful tone, refused to acknowledge the information I had previously shared, and went as far as threatening to call the police—yes, over a sticker and a simple request for a refund. At that point, I was just standing there waiting, honestly shocked at how unbelievably childish and unprofessional the whole situation became. I understand companies have policies, and I fully respect that. But policies work both ways. If something is mandatory, it should be communicated before a customer signs up, not after they have already paid. I was transparent from the very beginning, and they failed to do their part. Their lack of communication is not my responsibility, and I should not be forced into doing something I never agreed to. Just like they have their policies, I have my rights as a paying customer. I have every right to decline the sticker, especially when I made that clear from day one. And I have every right to cancel my service and request a refund, especially since I have only used the service once in the two weeks since I signed up. This was truly one of the worst customer service experiences I have ever had. The attitude, the disrespect, the refusal to help, the unnecessary threats—none of it was acceptable. I will absolutely never return to this location, and I will not recommend it to anyone. The lack of professionalism from management, especially from someone in a leadership role like the GM, says everything about how this place is run. Do better. Customers deserve respect, honesty, and basic courtesy—none of which I received today.

My car was taken in 38 mins before closing on a Sunday. When my car came out of the wash (3 mins wash) the supervisor came out telling everyone to hurry up. This is their “clean”, needless to say I will be canceling the membership this month and moving to a different car wash.

I am writing to formally express ongoing concerns regarding my experience at this Cobblestone location. I have left a review before, yet the issues continue and appear to be getting worse rather than better. I strongly believe I am being treated differently when I return. More often than not, my car takes significantly longer than other vehicles, even when those vehicles arrive after me. On my most recent visit, my car took approximately 40 minutes just to be vacuumed, while I personally watched two cars that arrived after me leave before mine. This is not an isolated incident. This pattern leads me to believe that this delay is intentional, which is unacceptable and extremely unprofessional. There also appears to be a serious lack of accountability among management. The General Manager Brian Anderson, Store Manager Norma Flores, and Car Wash Manager Chris Nash do not hold themselves — or their staff — accountable for service issues or customer concerns. As a paying monthly member who pays on time every month and consistently tips $5 at each visit, I expect fair, respectful, and timely service. What I am experiencing does not reflect that standard. I am requesting that someone from corporate investigate what is happening at this location, as current management does not appear to be addressing or correcting these issues. At this point, a change in management may be necessary. This situation is unacceptable and needs immediate attention.

DON'T WASTE YOUR MONEY HERE! I paid $28 and tipped $5. No air freshener, never touched either edge of the dashboard and the tires were still dusty (Supreme wash includes tire cleaning and shine). When I asked if the tires could be cleaned the supervisor (2:45pm on Sat 6/28, dark hair and goatee) commented that they offered a mud removal service. He did apply more shine, but mentioned that he couldn't get them clean w/o paying for the additional mud removal service. Yes, the tires were VERY dusty to begin with due to driving on a dirt road, but that's why I paid $28 for them to be cleaned. When I commented that I could have gotten them clean w/ a sponge at home he told me that "they didn't have a sponge." Never again Cobblestone!

Get place to get your car serviced, detailed and washed. Full line of beverages and snacks. Free popcorn for car wash customers.Propane is available and free vacuums. I use the pass and have my truck washed as often as needed.