D-BAT Scottsdale

Our kids love the cages, clean facility, well run. Enjoy the team there, lots of great coaches such as Lee, Nathan, Alec and several others I am forgetting Imho it’s the only show in town when it comes to a nice cage/practice facility

This place has batting cages at a decent price. The person at the front counter was very nice and gave extra rounds for my brother's birthday.

D-BAT Scottsdale has been an incredible experience for my sons over the years. They have participated in the day camps, where they had an amazing time bonding with peers who share their passion for baseball. They have also taken lessons with Lee Stevens, an outstanding coach whose positivity and deep knowledge of the game have greatly benefited their development. In addition, they have enjoyed using the well-maintained batting cages, which provide a great practice environment. The pro shop offers a fantastic selection of gear, and the staff is always friendly, knowledgeable, and eager to assist with any questions or needs. D-BAT Scottsdale is truly a top-notch facility for baseball players of all levels.

We were really hoping DBat would be a great way to help our son get into baseball, but after a few visits and a camp day, we’re officially done. From day one, it was clear that support for beginners just isn’t there. We asked multiple times for help using the batting cages since we’re not baseball savvy, and each time were met with the same answer: “It’s easy” or “Just put him in and figure it out.” No explanation, no guidance, just major attitude. I felt like an inconvenience, not even a customer! We signed our son up for a summer camp hoping it would be a better, more structured experience. Unfortunately, it was just more of the same. At drop-off, staff couldn’t find his name on the list and didn’t have any formal check-in process. When we offered to walk him back (his first day!), we were told to just send him alone to "find the group." Once we found the group, it was hard to tell who was even in charge since there was no clear staff IDs or supervision. At pickup, we saw kids swinging bats way too close to each other with no one actively managing what was going on. Our son wanted to try the cages again, so we asked for help, this time from a front desk associate (white guy with a curled mustache), and we were once again met with a cold attitude. When we asked about private lessons that we'd be willing to pay for, his only response was “whatever” with no effort to explain how to sign up or get more info. What sealed it for us was the lack of any real safety measures. No one checked who was picking up kids. No sign-in or sign-out, no ID check ....nothing. That’s a huge red flag for any parent. Our son wanted to love this place, and we really tried to give it a chance. But the lack of guidance, professionalism, and basic safety makes this a hard no for us. *** Updated Info *** After raising these concerns, I received a call from the manager who firmly disagreed with my feedback. They insisted safety wasn’t an issue because they do a safety brief with the kids and that staff did their best despite “doing a thousand other things.” They also clarified that DBAT, like other batting cages, doesn’t have someone available to help users, something that directly contradicts the impression given on their site and materials, given they list that there are instructors. Again if an instructor needs to be scheduled, the guidance and help of knowing who and what to book on the website would be the first step in providing a reasonable level of customer service. When I asked for a refund for the upcoming unused camp day, they declined and stood by their approach. I let them know the call was unproductive and that we were clearly in complete disagreement. At this point, we will not be returning. If you're new to baseball and looking for guidance or a welcoming environment for your child, I would strongly encourage you to look elsewhere.

As a retired high school baseball coach who supported this establishment when it first opened, I am saddened to report a rather rude abrupt customer service experience from the young mustached front desk individual prompting this review and subsequent choice to seek a more welcoming batting recreational location that values all of their patrons