Mayflower Phoenix

Beware of their scam/hustle! My wife toddler and I landed late Monday night at Phoenix Sky Harbor and needed a mini van taxi due to our luggage and car seat. It was really late and obviously looked absolutely exhausted, a Mayflower cab (mini van) pulled up after 30-45 minutes of waiting. This over smoked smelling of very skunky weed man, who can barely speak English hops out and informs us that it will be a $75.00 convenience fee for the van (their entire fleet are mini vans) plus meter fare, plus airport fee and tip, totally expecting to take advantage of our situation. I travel frequently and have taken cabs from Sky Harbor home dozens of times. I explained that his charges were out rageous and ridiculous, he began to scream and yell. We politely told him to go pound sand. We then ordered a Lyft, which showed up in 5 minutes and total ride with tip was $30.

I had issues with a moving co they send to my home.Called with a complaint they didn’t want to discuss our handle my issue and never got back to me! Very poor customer service.

Our 1,700 mile move with Mayflower from Arizona to Tennessee was a 5-star experience from start to finish. It started with a very comprehensive video inventory with a detailed list in writing. The agent, Byron, based the price on that inventory. Just before the move he reduced the price according to a reduced inventory that I supplied. Our driver was Anthony. On moving day he arrived on schedule. He wrote a detailed list as the truck was packed. Everything was handled professionally. Five days later we met at a storage unit 1,700 miles away exactly at the day/time agreed to. Actually, Anthony was 45 minutes early. That’s when the trouble started….with the storage facility. The unit we paid for was given to someone else. Several hours later, after moving the 80 foot truck to another facility with more issues, Anthony and his crew worked through the day with us. Anthony’s willingness to do whatever it took to take of us was simply amazing. And neither he nor Mayflower ever asked for another penny for all the additional time and trouble. And thanks to Sarah who coordinated everything and accommodated our demanding schedule requirements. Yes, their estimate was a little higher, but in the end we received more than we paid for.

The cost of the move was a lot more than any other moving company by a lot, but they are a top moving company so we decided to go with them. Everything went really good, until it was all said and done I was billed another $216.05 because my household items were dropped off at a storage unit instead of a house. I was told it was because they stack everything in the truck heavy to light and they need to double handle to reverse the same process. So its apparently more work to put items straight into a unit than putting things in a 2 story house...hmm. The additional fee is not a lot but when you pay the price I paid them this added amount (which they never told me about even though they knew the items were going into a storage unit) is just feels like gouging.

I used Mayflower's moving and storage services for an out of state move almost 2 years ago. The moving part seemed to go well, but the storage in their Phoenix facility was atrocious. They damaged 21 of my ~300 items - 20 pieces of furniture and one box that had been clearly pierced by a forklift. They wouldn't respond, and I argued with them for months to get money for repairs. Of course, they didn't send me a survey to fill out. Once the "home office" knew I had a problem (on the day my furniture was delivered), they never called back. Never apologized. The delivery drivers told me the Phoenix warehouse workers could care less about the customer's goods, and threw them around. I'd give them zero stars if I could. They also never advised me of the Department of Transportation rules of arbitration. Don't use them!