AutoNation Subaru Scottsdale

AutoNation Subaru of Scottsdale service department treats my beloved project WRX like royalty literally roll out the red carpet when I arrive. The customer service never ceases to amaze me. They go above and beyond for their customers D was very new replaced Stewart but he was extremely professional and like I said treated my vehicle and I with the most respect and TLC. Thanks Scottsdale AutoNation Subaru.

I took my car in for an oil change and diagnostic because it was vibrating on the highway. They said it was a balance issue and fixed it which is fine but I came home and found my mat hook broken off. They charged me for the part when they replaced it but didnt put it back in right. It pulls up and lifts the carpet with it. Along with that, I had my cabin filter replaced and they destroyed the pins that hold the glove box in place. literaly ripped them almost completely off so my glove box just hangs down when I open it. The service advisor assured me it would be replaced but here I am more than a month later with no replacement and they wont respond to calls or texts. I have taken my car there for many years and these last few times, my car comes back damaged in some way. Reckless, inexperienced and total disregard for my car. And they want me to bring it in to have the brakes done...No way. I am too afraid for my safety. The service dept there has gone downhill.

James Taylor was fantastic! Open and honest and always there for questions. I came in looking for a Rubicon but sadly that day it was shipping to another state. James let me know what was going on and I was able to look at another jeep that had been traded in the day before. We took it for a test drive and I loved it! I was able to put a hold on it so that if inspection came back clean it was mine. The week that I was waiting for inspection James kept me informed and the buying process was extremely easy! Excellent service and a huge selection of all types of vehicles. Highly, highly recommend!

I've financed a few cars before but I've never had such a great experience as I did with this group here. Super knowledgeable, super organized, unbelievably helpful. They got me the exact car I wanted and went above and beyond to get me a better interest rate with a different bank than what I walked in with. An amazing warranty with a ton of nice bonuses that I didn't even know were available. They worked with me to get me everything I needed and still kept everything within my budget. Kole and Sofia made this car buying experience stress free and when the next generation Crosstrek Wilderness comes out, I'll be back here hopefully working with the same individuals. Thank you, you guys are the best and I'm making sure to tell everyone I know to make the drive to Scottsdale, it was worth it for me. I couldn't be happier with the service and work y'all did and the vehicle. Thank you so much!

Dec 30th, 2025 purchased Subaru Solterra Premium. Process went relatively smooth and without sales pressure tactics. Pretty straight forward. Found right model, color, test drive, and discussed pricing. A little negotiation took place as we tried to find an OTD price that was acceptable to both dealer and me. No red faces / no arm waving / no seeing three extra guys to close the deal. Much Better than what anticipated would take place. Ken Cullen, Bud Thomas, Kalie Tiedeman, Sofia Faussette all polite, friendly, answered all questions; a professional business process. Yes: I'd buy from them again. Buying an all electric EV is a learning curve. Subaru furnished all cables, basic charger, & adapter needed. Biggest challenge is figuring out which apps are needed to find charging stations, how to set up payment for fast charging, what kind of outlet is needed at home. Still working through that. Installed following apps: Subaru Connect, EVgo, ChargePoint, PlugShare, Electrify America which pretty much shows every fast charge station in Arizona. (lots of them!) Also, lots of new icons, symbols, and settings on this Solterra EV that am not familiar with. The Owners Manuals help a lot. So far, we like the car. And OBTW, it can really take off fast! One suggestion to help customers with the EV charge learning curve might be for APS / SRP or reputable Electrician to host periodic seminars at Auto Nation Dealerships to go over what's recommended for in-home charging and how to use fast charging stations. Picture shows initial garage cable run. Will be adding a few cable management accessories later.