Corporate Office - Corporate

This building is currently vacant. GEICO moved to a new building years ago down at the Tucson market place

Michelle Trindade is the chief customer experience corporate officer. It's been my personal experience with these guys that GEICO DOES NOT CARE ONE BIT ABOUT THEIR CUSTOMERS! I was rear ended by some kid. And not only did Geico NOT DO ANYTHING WHATSOEVER TO HELP ME OUT, THEY ACTUALLY SENT ME SOME EMAIL STATING I had been found " at fault"!!! So, I call the number listed on that email to call with any questions. I have NEVER been able to speak with someone except once outta approx 10 messages I have left. The one time I was able to speak to an adjuster assigned to my claim, she told me to email her all my accident pics so she could "take a look at them" ??!! This was about a full week after I submitted the same pics and info through the freaking Geico app!! Sounded to me like that lady had zero idea as to the claim details, because she hadn't ever looked at my pics!!! Smells like total negligence to me folks! Just an ugly experience overall. Shame on you Geico.

Dear Lord if I could only give them zero stars. For some reason Geico does not insure rideshare drivers. Because of this I recommend no one use them.

I signed up with Gieco May 1st when I bought my new Jeep Compass and it had been nothing but a nightmare on me! They double charged me on June 2nd. Tried to tell me I wasn’t charged twice, my bank told me to send them documentation so I did. Geico said no they didn’t. Went back and forth for an entire month. On June 30th I filed a fraud case with my bank because we are now a month past when the charge was made. I canceled my policy and went to All State who had better services and ride share insurance for only $90 more so I jumped ship before the 1st. Today on July 15 they tried to charge me again for $300 for “services rendered”. I call today and again being given the run around. Won’t transfer me to escalations and finally tells me that he found the document but it was never sent to finance when the last heffa I talked to said they did. I despise you all and I regret telling my friends and family to sign up with y’all. This has been nothing but a freaking nightmare and waste of my time and energy. Oh and my money!!!!!

My family spent many trouble-free years paying thousands to Geico for our auto insurance. We will never do so again after they refused to take any accountability for a home policy issue that ultimately cost us $10,000 to repair a roof. Geico was partnered with Hartford then and did the phone intake for their home policies. We hadn't lived in our house long enough to know the roof age so the Geico agent arbitrarily keyed in an unverified "1999" date at the point of sale. A year into the policy, and three weeks before our wind-damaged roof claim, Hartford automatically inserted a clause that reduced our roof payout to about a quarter of replacement costs, based on the roof age as calculated by Geico's "1999" guesswork. Geico twice referred my objection to their "complaint team", which never contacted me directly and quickly parroted what Harford told them. Hardly unbiased due diligence. When I asked to hear the recorded phone call with the original intake agent, Geico stated it no longer existed. I spoke with Geico executives, submitted matters to the BBB, and filed with the state insurance department. At each stage, Geico dodged responsibility. After falsely speculating I provided the "1999" estimation at intake, Geico pushed the notion that I should have noticed it buried in their "business packet" documents. Assuming I had, what actions would I have taken, since I was unaware of the actual roof age? Having never been advised at intake that roof age had consequences, why would the date have concerned me? If I knew, we could have opted for an upgraded or different policy, perhaps with an alternate insurer. Dear Geico: YOUR agents gathered information from potential clients, guided callers through policy options, and essentially set up home policies between customer and another carrier. As paying policyholders, we were entitled to an explanation of the process used by YOUR agent to select a conjectured roof installation date. You refused to provide that, instead deflecting this singular question, which implies you acknowledge the process was flawed. When invited to dispute this, you never responded. Geico agents I've since spoken to on the phone could not give a definitive answer as to how a date is chosen when neither party knows a roof age. YOUR failure to properly document the roof age upfront, or even propose I research it, set in motion a predetermined process with financial repercussions for my family. Trying to shift fault to the client or fall back on your now-divorced partner is despicable. What Hartford later said or did externally is irrelevant to YOUR internal procedure. Had a date of "2000" been randomly entered by YOUR employee rather than "1999", our claim would have been uncontested. I am a senior, this was my first-ever home claim with anyone and the last policy we will arrange with you. Your company earns billions and finances an animated gecko. You had chances to make things right. You should care more for your long-term clients than for furthering the negative stereotype of insurance companies. My family won't forget.