USAA Insurance Phoenix

This company used to be stellar when it came to customer service, at least related to claims. Unfortunately their customer service is non existent now. I have been trying to get an answer to a question from my claims adjuster for OVER TEN DAYS! He just doesn't respond. Any trying to actually speak to ANYONE in the claims department is like trying to win the lottery. I actually had to pretend I was submitting another claim in order to get a voice on the other end. After explaining my situation, she said she would reach out to the adjuster's supervisor. Well it's been over 24 hours and I still don't have an answer to my question. I'm looking into Amica insurance and also into moving my money. It's really a shame!

After 19 years as a member of USAA, I'm leaving. USAA was once the little bank that could to the big bank that can't. We found auto insurance cheaper with another company, and better banking rates from savings, CDs and loan rates with a local bank. As USAA is proud of their customer service, it really isn't anything special. With my new bank, I can go in and talk to someone face to face, and they man their phones 24/7.

I am a 100% disabled Vet in my late 60’s who has been with USAA for 10 years. At one time USAA’s customer service was exceptional. Now USAA has joined the ranks of corporations that do not care for us customers. Horrendous experience with their call center. Incompetent, unfriendly, and failures.

Confirming this review is for the USAA location at Norterra, and this is for the front desk security female with the personality of someone that hates everyone around her. We have had numerous encounters with you, unfortunately for us, and each one progressively gets worse. You treat people like they are beneath you. You are condescending, vocal, standoffish, unhelpful, unfriendly, uncompassionate, and rude. For a family to be visiting their family member who WORKS FOR USAA and be treated like garbage is not only disappointing for us, it’s embarrassing for you. For a company that prides themselves on being “elite” and “prestigious,” your Security woman needs to be removed or you can continue losing customers. Our family of five closed our USAA accounts due to your horrible basic treatment and lack of public decency. If you care to look into it, look at your employee list and the front desk security woman. She was progressively worse over numerous occasions. Up to you whether you continue letting her treat people like they are a bother and inconvenience for existing. We also had the misfortune of watching her treat other people the same way, to include other visitors, employees, families, etc. Again, look into it, or don’t. Your call. We’ll never be back as customers because of her — we will take our veteran-filled family anywhere but here.

Trash. They owe me 500 for rental reimbursement and will not help. I told them I live check to check and she laughed at me scout flumer is a joke !! Pay me my money